Microsoft is currently testing a new AI-powered Xbox ChatBot that can be used to automate support task.
This upcoming AI ChatBot is connected to Microsoft’s support documents for the Xbox network and ecosystem, and also able to respond to questions and even process game refunds from Microsoft’s Support Website.
Microsoft expanded their testing pool for its Xbox ChatBot more broadly in recent days, suggesting that this prototype “Xbox Support Agent” may one day handle support queries for all Xbox Customers. Microsoft confirmed that they’re working on their Xbox AI ChatBot to the verge.
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